14 Day Return Window

We will gladly accept returns of orders that are non-final sale for a full refund within 14 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached. All return requests made after 14 days from delivery will be denied.

Please note all return orders will be charged a standard $10 processing fee for domestic online returns.

When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.

Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.

We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.

Return Condition

Items must be unworn, undamaged, and have all original tags attached in the original packaging.

Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.

Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.

Refund Processing

Please keep a record of your return tracking number. You will receive a refund within 10-12 business days from the time we receive your return.

Please note all return orders will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.

Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.

Discounted Merchandise & Final Sale

Discounted Items that are marked “final sale” are not eligible for return or exchange.

All hats, hair accessories and products are final sale.

A $10 restocking fee will be deducted per item in addition to the standard $10 processing fee from all returns of sale merchandise purchased with a markdown or discount code value of 20% or more off the original retail price per order. Inclusive of VIP and Friends and Family promotions.